Shipping & Handling

WE ALWAYS DO OUR BEST TO SHIP OUT YOUR ORDER AS SWIFTLY AS POSSIBLE.

Please allow us 48hours of order process time in general and occasionally, shipment may be delayed due to fraud review or in-stock availability. For buyer protection, all orders are subject for review, including credit card authorization, verification and paypal transaction. If your shipping information does not match your credit card billing information, there may be also some delay in order process. If an item is in production delay, it may be cancelled or delayed. You will be informed if this situation happens. If you have any inquiry or need assistance, please feel free to contact us at guylook_pal@hotmail.com or guylook_service@hotmail.com. Thanks.

ORDER PROCESS TIME BEFORE SHIPMENT    (Order process time doesn't count weekends and holidays) 

• Order Process Time in general: 48hrs
• Order Process Time when you purchase a custom-made shoes: 5-8 business days for shoe-making
• Order Process Time with E-check payment: the pending payment has to be cleared (3-5 business days in general)
• Order Process Time when your purchase is backordered: Most of time we have items that we are selling in stock, but sometimes, the item you purchased might be out of stock or backordered. We may cancel or ship the backordered item in a separate package when it's ready. When this happens, we ask for your generous understanding. We will try our best to ship your order as quickly as possible. All backordered items will be shipped via Standard Air Parcel without additional charge.  

ESTIMATED DELIVERY TIME

- VIA STANDARD AIR PARCEL (After the shipment date)

- VIA EMS (After the shipment date)- 3-8 business days to worldwide 

• Business days don't count weekends and holidays. Delivery may take longer than expected due to many factors including Customs retention, postal congestion and slow delivery service of the destination country, etc.
• We will use commercially reasonable efforts to deliver items as quickly as possible and withing any time periods indicated. However, we are not responsible for any delays in delivery which are beyond it's control.
• Your name and shipping address should be same on both Guylook and Paypal account. If the shipping information doesn't coincide, we will ship your order to Guylook shipping address that is submitted to us during checkout process. Any delivery problem that may be occured due to incorrect or insufficient shipping information will be buyer's full responsiblity.

HOW TO TRACE YOUR PACKAGE

Due to the discrepancies of different postal systems between two countries, once a package leaves the departure country,
there may be no more tracking update made until you successfully receive the package.
If you don't receive your order in the estimated delivery time to your region, please contact us for assistance.

Tracking Url: https://www.parcelmonitor.com/ & https://www.trackitonline.ru/

You can trace your package at the website of your national post once the package arrives your country.

* Please note that if you are absent on delivery, a notice paper will be left for pick-up. If you neglect the paper and don't claim the package within the indicated time period on the paper, your package will be returned to us and you will be fully responsible for both shipping charges and applicable penalty.